West Haven Computer Solutions offers an affordable and reliable managed IT program for businesses big and small. We work with some of the best partners in the industry that, when combined with our amazing customer service and reliability, we are confident we can provide your company with the specifically tailored support and a one of a kind experience your company deserves.
Downtime is a death sentence for any business and our service is focused on minimizing downtime and keeping your infrastructure running smoothly and securely. We offer our clients peace of mind so they can continue to focus on growing their business.
Our Services include:
On-going Managed Services:
- Patch Management – Stay on top of Windows Security updates and critical updates for your most commonly used applications.
- Proactive Monitoring- State of the art technology monitors the health of each computer and laptop. Uptime is critical and our service alerts us of issues your PC/Laptop is experiencing so we can stay proactive to minimize potential downtime.
We receive notifications for:
- Virus & Firewall Health & Alerts
- Windows Crashes
- Application Crashes
- Low Disk Space
- Hard Drive Fragmentation
- Hard Drive Health
- 24/7 Built in Contact App – This allows any computer to reach us in case of an issue.
- Anti – Malware Protection
Proactive Visits –
- Bi – annual (June/December) 2 hour visit to assess the health of all the PCs and Laptops – This visit allows us to assess the computers and determine any potential issues.
- Annual (December) Network Consistency Evaluation to bring your infrastructure and systems to a known state and install patches/updates if required.
- Annual (June) Cleaning of Laptops and PCs from Dust and Debris – To prevent overheating and prolong the life of your equipment.
- Annual (June) UPS Battery Checks – Check the health of any UPS batteries in the office.
Discounts on our other support services:
As part of the managed IT contract we offer discounts on:
- On-site Repair charges – On site repair charges are discounted by 20%.
Remote Assistance – We offer off site remote assistance through one of our partners that allows us to handle software or program issues via phone and internet connection. As a managed IT customer the rate is reduced rate.